Refund policy

Due to safety and hygiene, we are unable to accept refunds for change of mind. Any item that fails to meet our quality standard will be assessed for refund by our team.

• Damaged Or Faulty Goods

  Subject to proof of purchase, we are happy to provide an exchange or refund on any product purchased directly from our website exhibiting a genuine manufacturing fault, being unfit for the product intended purpose, significantly different from what was shown to you or in breach of manufacturer’s warranties or consumers guarantees.

  Refunds are to be processed using the original tender type.

  Refunds must be processed against the original card. Customer name address and contact number must be provided for all refunds.

  If you believe you have received a faulty item please contact the Online Customer Service team on or email  . We will arrange for this to be returned to us for assessment and if deemed to be a faulty we will offer you a replacement or refund.

  If the item is assessed and is not deemed to be a fault in the manufacture, we will return the item/s to you. Please note that we will only accept returns originally purchased online.

• Goods Received In Error

  If you believe you have received an item that differs to what you ordered please contact the Online Customer Service team on  or email  . We will arrange for this to be returned to us and for the correct item/s to be sent.